Returns

Refunds

There is a No Refund policy. However, we offer exchanges on packages lost in transit, but proof must be sent with your order number upon contacting us.

To start an exchange, you can contact us at customersupport@Ivycollection23.com. If your exchange is accepted, we’ll resend your item if in stock, back to the address on file unless stated otherwise.

You can always contact us for any return question at customersupport@Ivycollection23.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.